My work colleague dealt with the hire car issue and when I got to my hotel I called the credit card companies and my bank. 1st one sorted, then on to my bank. Seems they sent me a new credit card, which I didn't replace in my purse, so I said hmmmm can't remember getting it but this is my spare card that I only use in an emergency, so I am 99% sure its in the draw at home. Ok said the young lady on the phone, I can freeze your card until you get home to check it, and we can unfreeze it very quickly. Sure I said, and went off to bed.
Next day (last night) I thought I must transfer some money over and went into my on-line banking - SHOCK HORROR. The only 2 accounts I could see was my house mortgage and the retched credit card that I never use. My savings and current accounts were nowhere to be found.
I called the bank, explained the problem and a young man said that they had frozen all of my accounts because non of their mail had been getting through (not true). I explained the situation of the night before and suggested that rather than just freezing my credit card the young lady must have frozen ALL of my accounts. He checked with his special team and came back and said "all done, you should be able to see your accounts in an hour". I went for a dinner last night and at midnight still no accounts.
Another desperate phone call and this different person told me it will take 5 days to unfreeze my accounts, however he too has unfrozen my debit card, and it "should" be ok to use to pay for my hotel and car bill tomorrow.
I am furious to feel so powerless with my own money. I have not experienced this problem before, which I guess over a 30 year period with this bank is not too bad, BUT, when it happens boy does it happen big. I checked again today, still can't see my accounts!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hopefully the day can only get better............
Catch you later..........................................................